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User experience refers to the quality of interaction a user experiences with your site. It also refers to the part of the digital process that produces the website designs.

Delivering an exceptional user experience involves:

  • Scoping, prioritising and planning your digital project
  • Researching the needs of your target audience
  • Experience Design: placing users at the centre of the design
  • Content strategy, auditing and production

OPC can help you with all of these activities.

Experience Design

  • Service design
  • Interaction design
  • UI/Visual design

Discovery

  • Scoping and planning
  • Stakeholder engagement
  • Delivery roadmap

Personas Content

  • Content strategy, audits and testing
  • Information architecture
  • Content production

Research

  • Workshops
  • Interviews, surveys and focus groups
  • User personas, journeys and testing