Managed IT services

We can provide your organisation with daily support of your ICT environment. We offer Managed Service Solutions (MSS), which include a range of tailored, proactive support programs to meet your specific needs. We’ve been providing these solutions to our clients for over 15 years. Our MSS are offered for a fixed monthly fee, making budgeting and business-planning as straightforward as possible.

It’s like having your own IT department, available 24/7, without the overheads. We're also proudly Canberra-based, so we're here when you need us.

You can focus on running your business and 'leave i.t to us'.

Strategic planning

Strategic planningWe know there is no ’one size fits all’. We will work closely with your organisation to ensure we meet the stability and reliability that you expect from your IT environment. We’ll work to understand your business processes and how ICT can be utilised to deliver your core business outputs. This information will inform our strategic plan for your organisation, outlining the IT projects and services that we’ll deliver. 

Performance monitoring and management

We can constantly monitor your ICT infrastructure using automated toolsets. These toolsets can self-restore malfunctions on your network before you know they have occurred. Our service desk will be alerted to malfunctions the toolsets can’t restore and will act immediately to ensure the fastest possible response to potential issues. This can often be done without our team needing to attend your workplace, which keeps downtime and costs to a minimum. 

Resourcing profileHeadset

We know not all organisations will require a fulltime IT employee. We can structure a resourcing profile that suits the needs of your organisation. That means you’re only paying for the level of support that you require. We can even offer you your very own Virtual Chief Information Officer (vCIO)

You’ll mitigate the risk of training and educating onsite salaried staff, only to have them leave upon receiving higher skills or certifications. Our team are highly skilled across a broad range of technologies and maintain the highest accreditations. With OPC by your side, expert resources will always be available.

Procurement services

trolleyYou can rely on our advice when it comes to the right technology choices for your needs. Our highly accredited and experienced team will guide you through the process of selecting the right technology options for your organisation. We can leverage the best value for money through our leading vendor partnerships, as well as our local and federal Government Panel arrangements.

We’ve done our homework, and we only align ourselves with vendors we trust. We will only recommend vendors who offer the highest quality, and who suit your budget! 

We can provide you with: 

  • Industry-certified, security-cleared technical specialists who’ll do the research for you
  • Qualified account managers who’ll explain the details clearly
  • Vendor liaison and a single point of contact for communications
  • Rapid quotation turnaround
  • Product information and lifecycle roadmaps
  • Preferential pricing
  • Reporting and regular meetings
  • Advice and guidance on emerging technologies
  • Competitive solutions that are best suited into your existing infrastructure
  • Finance, leasing, relocation, deployment and disposal services
  • Accidental damage insurance, pre-configuration, asset tagging and branding options
  • Private portals and customised catalogues

We’re also an approved panelist on Standing Offers for Government, which means we can provide advice on accessing grants or implementing digital strategies for education.

 

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