Fully managed ICT solutions
With decades of experience in the industry, OPC is a trusted provider of daily ICT support for organisations of all sizes. Our Managed Service Solutions (MSS) are designed to meet your specific needs with a range of tailored, proactive support programs.
At OPC, we understand that there's no one-size-fits-all solution to IT support, which is why we work closely with you to ensure that we provide the stability and reliability that you expect from your IT environment. Our expertise allows us to deliver best-in-class services that ensure you get the most out of your technology investment.
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Cost savings
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Access to a wider range of expertise
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Improved security
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Reduced downtime
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Scalability
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Improved compliance
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XTendIT after hours support
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Executive support beyond the office
Our Service Desk standards and operational guidelines follow ITIL methodologies ensuring you can count on repeatable, best practice service delivery.
Predictive and proactive systems management
We continuously monitor your IT infrastructure to identify and resolve issues before they turn into major problems. We also perform routine maintenance tasks, such as software updates and security patches, to keep your systems up-to-date and secure
Strategic guidance from qualified experts
We provide scalable support for our clients with a focus on day to day requirements, responsibilities and areas for development from a strategic long-term perspective.
We want to ensure you maintain and improve on your capacity to utilise the infrastucture you have in the most cost effecive manner.
Easy to budget, easy to manage
A fixed monthly fee makes it easier for you to budget your IT expenses, freeing up your resources to focus on your core business activities.
Accountability and reliability
We know that no two organisations are the same. However, we draw on decades of experience in providing our support and incorporate industry ‘best practice’ standards and processes when implementing and managing your IT environment.
We say it, mean it and do it with strict Service Level Agreements and outcome-based performance indicators. We will discuss the performance of your IT environment against your expectations and monitor this on an ongoing basis
High level of security
Over the past few years, the world of business has experienced extensive changes and advances in the technologies that we have available at our fingertips. However with these advances comes a direct threat to both our privacy and our security.
The Coronavirus pandemic and the need to have many staff working remotely requires organisations to undertake a much higher level of vigilance for the security of their data and intellectual property. To help mitigate these risks there are a range of fundamental tools and controls that need to be in place for all organisations to help minimise their exposure to these new threats.
OPC provides security services guided by the Essential 8, NIST and ISO 27001:2013 frameworks ensuring that you are supported by best practice and minimum standards.
- Incident management
- Problem management
- Change management
- Release management
- Availability management, and
- Capacity management
Information Technology Infrastructure Library (ITIL)
To ensure an immediate improvement in the delivery of services to your organisation, OPC works together with you to introduce processes and policies based on ITIL methodologies.
Methodologies introduced will include, but will not be limited to:
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OPC have provided our organisation with a seamless, disruption-free transition from our previous MSP. The transition project was meticulously planned in consultation with us and we couldn’t have asked for a more professional, knowledgeable and trustworthy team to support our people during the process. No regrets at all in moving to OPC.
Karyn Ferraris, Executive Manager Business and Infrastructure, Capital Region Community Services
